Urgent: Bridge Claim Transaction Failure – Funds Stuck

Dear ArcBlock Dev Team,

I sincerely hope this message finds you well. Unfortunately, I need to report a very concerning issue that I’ve been struggling with since last night. Despite multiple attempts, I am still unable to claim my bridge transaction from ABT to Ethereum.

The withdrawal process itself was confirmed successfully, the block was created, and all transaction details are visible on the explorer. However, when I attempt to click Claim Transaction, it consistently fails with the error: “Request Failed.”

Here is the transaction link for your reference: 🔗 Transaction FC7328D6C814F7BA373EE3B392E903EF456ACC8DAFAE1D7DF2AF82F1331151C8

Details:

I have retried several times, refreshed, and even switched networks, but the result is always the same. This issue has left my ABT tokens stuck in limbo — I can see them, but I cannot claim or move them. It is both frustrating and worrying, especially since I’ve been waiting overnight for a resolution.

This bug not only blocks my transaction but also undermines trust in the bridge process, as users expect smooth and reliable cross-chain transfers. I kindly urge you to investigate this as soon as possible, because at the moment I feel helpless watching my assets trapped without a way to finalize the transaction.

Please let me know if you need any additional logs or information from my side.

Looking forward to your urgent assistance.