Team availability
Just curious what the schedule is for the team when responding to posts? I know a lot of places that offer a “customer service team” (I know you guys deal with a lot more than that a but just to demonstrate what I’m trying to say I’ll use that as an example) may only have 9-5 response Monday to Friday… Arcblocks team seem really responsive and fast at getting back to community members regarding issues that are posted so I was curious to know what your shift set up or scheduled work times are as you guys do a wonderful job and it seems someone tends to be around almost 24/7 👍👏.
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We strive to review all community posts within 24 hours of creation, however, this goal can be challenging to consistently meet.
I can imagine! you’re all doing a great job 👏