Account Access Denied Due to DID Wallet Email Mismatch
Description: While attempting to connect my DID Wallet on the ArcBlock platform, I encountered an error message stating, "Email mismatch between your profile and email verification NFT." Despite creating a new account with consistent information, the issue persists, preventing access to my account. The provided "Retry" button does not resolve the problem, and there is a lack of clear guidance on how to address this email discrepancy between the user profile and the verification NFT. This situation leads to confusion and frustration, as users are left without instructions on resolving the issue.
Steps to Reproduce:
- Navigate to the ArcBlock platform and initiate the process to connect a DID Wallet.
- Enter the required credentials to proceed with the connection.
- Observe the appearance of the error message indicating an email mismatch between the profile and the email verification NFT.
5 条回复
My friend is also having a similar issue! We tried getting the email situated last night, with the help of z1bz8Lxy1qei6pPvYFZMJfJM7Zj3egFWYNa but it still won’t let him access the site🤔
Wow, that’s absolutely right, my friend! It seems like the issue your friend is experiencing is quite similar to the bug I reported. Based on the "DID auth unknown error" message, there might be an authentication issue between the wallet and the DApp.
z1VV21NqNWkiadznN32ALkos5dQqQwnCMty Kindly assist with further investigation; it might be necessary to check the backend or server logs to determine the root cause. Thank you!
Yea that’s it! He’s having issues because of the Email verification
Hi, we have deployed a polish to the mismatch issue
Hi, we have deployed a polish to the mismatch issue