Failed to Recover Passport on ArcBlock Websit
dear team,
When I attempted to recover my passport on the community.arcblock.io website, the system displayed the error message "Passport not found", even though I used a valid ArcBlock Official Site account. The process could not proceed, and the suggested solutions—such as switching wallets or logging out and logging back in—did not resolve the issue. This error might be caused by the system failing to match the wallet with the registered passport or a bug in the DID Connect mechanism for reading passport data. This issue prevents users from accessing their passports, even after following the recovery steps correctly. I kindly ask the team to investigate whether there is an issue in the system. I hope my report is helpful. Thank you.

1 reply
z1VV21NqNWkiadznN32ALkos5dQqQwnCMty