Kyc authentification error

Brain Titan Oct 9, 2024

Support

I get this bug after i entered the email code, i try connect to get my certificate but it gives me an error

11 replies

wangshijun2 years ago

Hi，please upgrade your eallet to latest version first

Brain Titan2 years ago

i did when i first tried this😂 it asked me for kyc now to acces community and seemed to work

but this first time i tried it was for connecting to /test blocklet store (which doesnt work for me)

Huangshan2 years ago

Please restart the DID Wallet to check if it works.

Brain Titan2 years ago

does not

David2 years ago

This issue has been fixed in 5.7.21. Can you upgrade to this version and try again?

Brain Titan2 years ago(edited)

the update did not fix the issue for me. I tried this after I made the update. I now managed to get the certificate for KYC, but doesnt let me use it to connect to blocklet test store from blocklet studio

wangshijun2 years ago

Hi, can you try the email verification process on a desktop browser? after some time of debugging we found that the workflow have some glitch in DID Wallet webview.

Brain Titan2 years ago

i tried to do it on desktop right now, i get this error when i scan the qr code with my phone (so i cant even get the verify email screen on desktop)