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Help & Feedback Shows Blank Page

JM “cryptotestnet” Morales
Support
arcspherebug

When selecting Help & Feedback in the ArcSphere App, the page does not load any content — it only shows a blank screen.

Steps to Reproduce:

  1. Open the ArcSphere App.
  2. Go to the main menu or settings.
  3. Select Help & Feedback.

Expected Result:

  • A Help & Feedback page should load with documentation, FAQs, or a way to contact support.

Actual Result:

  • The page loads but remains blank, showing no content.

Bug Description: The Help & Feedback section is broken. This could be due to:

  • Missing or misconfigured content endpoint.
  • Incorrect routing in the app.
  • A rendering error in frontend code.
  • API not returning data.

Severity Classification:

  • Severity Level: 🟠 Medium

Suggested Fix:

  • Verify that the Help & Feedback API/endpoint is working and returns proper data.
  • Fix routing so that correct page loads.
  • Add fallback content (offline help / support link).
  • Implement error message instead of blank screen.

Priority: ⚡ Medium – Needs fix soon to restore user support access.

1 reply

Kawa12 months ago
Reply