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Withdraw ABT from ArcBlock's Mainnet to Ethereum's Mainnet

ufuksenal
Support
bugclosedpriority-highrewarded

Hello, I attempted to withdraw ABT from ArcBlock's Mainnet, over to Ethereum's Mainnet.

30 days passed but my transaction is still stucked on "Claim on ethereum mainnet" status.

Could you please resolve issue and proceed my transaction. You can find my TX id below. I am waiting for ASAP solution and response.

Thank you.

TX ID:

https://explorer.abtnetwork.io/explorer/bridges/z3KzQxLFQqDo9tmRh53eE47A6K52bZBPb7nPq/moves/A4EE2A54912923571BB8FEBD5B2AA832EB0B980C61CE6D19FB29B632E5BD8964

12 replies

ArcBlock-Nate2 years ago

Hello, can you please provide me with a screenshot of your Withdraw details from this link: https://community.arcblock.io/chat/z1SeGaEWTrjNs4ZtoxEgjCWdYvTTCSg9Jpg-z1WeTi5gofZaX8NkWWFgwKjgDSHyy7hGpqU?

ArcBlock-Nate2 years ago(edited)

I am referring to a screenshot of this page. The following image is an example:

Image

ufuksenal2 years ago(edited)

Hi. Screenshot is below. Is this what you like to see? It has been waiting on "Claim on ethereum mainnet" status for 1 month. Also you can see these transactions within the tx link i shared above. Could you proceed the last stucked transaction. I am waiting for your reply. Thank you.image.png

ArcBlock-Nate2 years ago(edited)

You need to open the DID Wallet and find this withdrawal, then manually complete the final claim operation. The claim operation cannot be completed inside the block explorer.

Image

The screenshot above is from the DID Wallet, not from the blockchain browser.

ArcBlock-Nate2 years ago

I recorded a screen recording of opening the Withdraw details from the DID Wallet. You can refer to it.

ufuksenal2 years ago(edited)

From DID wallet I can not proceed the withdrawal because it does not seem within DID wallet History place. It is blank there. Here the screenshot of my DID wallet.

image.png

I can just find history from explorer space in which i shared tx link above with you. There is not any option so that i can claim transaction. It has been waiting stucked on "Claim on Ethereum Mainnet" status for 1 month and it has not been approved on blockchain side. I am again sharing tx link here it has been approved for 3 parts , but on the 4th part it has not been approved and still waiting. https://explorer.abtnetwork.io/explorer/bridges/z3KzQxLFQqDo9tmRh53eE47A6K52bZBPb7nPq/moves/A4EE2A54912923571BB8FEBD5B2AA832EB0B980C61CE6D19FB29B632E5BD8964

Robert2 years ago

Sorry to hear, your assets are safe, just wait for your claim.

This issue might be exact the same as yours:

You can make sure you use the latest DID Wallet, and manually find the assets to claim.

NateGu ⚡ vibe coder2 years ago

Please click on the "+" sign in the upper right corner of this page, and then enter:

A4EE2A54912923571BB8FEBD5B2AA832EB0B980C61CE6D19FB29B632E5BD8964

Sync this Withdraw transaction back to your wallet.

Note: Please make sure that the wallet you are currently using is the same wallet you used for the withdrawal.

image.png

ufuksenal2 years ago

Thank you for this information. I will try and let you know about the result.

ufuksenal2 years ago(edited)

I applied your last directions and got my tokens. My issue is resolved now. Thank you for your best assistance. Have a nice day.

wangshijun2 years ago
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