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“support@arcblock.io” Email Link Not Redirecting

JM “cryptotestnet” Morales
Support
knownreliability

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Target URL: https://www.arcblock.io/en/termsofuse Severity: Low Category: UX / Broken Link

Summary

The “support@arcblock.io” contact email under the “Questions?” section does not redirect to the user’s default email client (e.g., Outlook, Gmail, Mail app). It appears as plain text instead of a clickable mailto: link.

Steps to Reproduce

  1. Go to https://www.arcblock.io/en/termsofuse.
  2. Scroll down to the “Questions?” section.
  3. Click on “support@arcblock.io”.

Observed Result

  • The email address is not clickable and does not open any email application.
  • No redirect or mailto: action occurs.

Expected Result

  • Clicking the email link should open the default email client with the address pre-filled: javascript mailto:support@arcblock.io
  • Example behavior: Automatically opens Outlook, Gmail, or Mail app for user convenience.

Impact

  • Poor user experience for visitors trying to contact ArcBlock support directly.
  • Can lead to confusion or missed support requests from less technical users.

Recommendation

✅ Update the HTML to include a proper mailto: hyperlink:

javascript
<a href="mailto:support@arcblock.io">support@arcblock.io</a>

✅ Optionally, include a tooltip or copy-to-clipboard button for better usability.

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