Passport Retrieval Issue in DID Wallet Recovery

I encountered an issue while trying to recover my DID Wallet Passport using the Recover Passport feature on the ArcBlock platform. After connecting my account through ArcBlock Official Site via DID Connect, the recovery process failed, displaying the error message: "Failed - Passport not found". I have tried logging out and logging back in, ensuring that I am using the correct wallet as suggested, but the issue persists. I hope this problem can be resolved quickly as I am currently unable to access my wallet. Thank you.