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Blank Screen When Accessing Aigne Studio in ArcSphere

Marlong
Support
arcspherebugcant-repro

When I try to open Aigne Studio inside the ArcSphere app, the screen turns completely black and nothing is rendered. The header still shows the “Login” label, but the main content area remains blank without any error message, loading indicator, or redirect.

Interestingly, when accessing the same link outside ArcSphere (via a normal browser or new tab), Aigne Studio works normally. This suggests that the issue may be specific to how ArcSphere embeds or routes Aigne Studio pages. Possible causes could include problems with session handling, iframe rendering, or missing dependency loading when the page is opened through ArcSphere.

For end users, this creates a confusing experience: it looks like the application is broken or unresponsive, while in fact the service works properly in external browsers. Since ArcSphere is designed to be a hub for ArcBlock services, seamless integration with Aigne Studio is critical for usability.

8 replies

Marlong12 months ago

1000072129.jpg

This is a screenshot when I tried to open it in DID Wallet.

Shuang Liu12 months ago

Are you using the latest version of ArcSphere? The rendered output seems a bit abnormal.

Marlong12 months ago

Yes

Huangshan12 months ago

z1gVUdRAxFRycqnjUjAfuz1xs4Kx88B9dVc does this problem still exist? We tested this scenario, and the issue did not occur.

Marlong12 months ago

Yeah

Marlong12 months ago

is the problem with my device?

Huangshan11 months ago

Our team is working to eliminate the double-login process, but we haven't encountered the black screen during login redirects that you're currently experiencing. You can try opening the page you're being redirected to in a new tab.

Marlong11 months ago

Okey

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