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Issue with Space

ThatCryptoGirl
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Upgraded my space to a paid plan 11ABT for the year. Paid the 11ABT but space still shows only 1GB storage. Also came up with an error message but has still taken the 11ABT from my balance.

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2 replies

wangshijun2 years ago

Hi, z1chE2k3Md4kzdBc7tNPQfYQYLddJXrxQY3

  • From the first screenshot above, the 11 ABT is a stake, not a payment, which you can get back from your DID Wallet by revoking the stake.
  • From the last screenshot above, it seems you failed to upgrade to a paid plan for your default space, no payment has occurred yet. since the upgrade failed, your space capacity will remain the same as before the upgrade.

What's the entry point you initiated the upgrading workflow for your default space? maybe that can help us to narrow down the issue.

By the way, I just verified the upgrading workflow on my account, and worked as expected.

ThatCryptoGirl2 years ago

So if I upgrade now the 11ABT is staked that should work? I’m travelling at the moment but when I get home I’ll take a look again properly 👍

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