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Payment Subscription won't cancel

Wasil
Support
payment-kitbugimpact-highqualifiedresolvedrewarded

I tried canceling this specific subscription yesterday at 12 P.M.

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This is proof of my going through the steps to cancel the Subscription.

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I made sure to delete all Blocklets too.

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However, a few hours later, the Subscription somehow renewed itself and did not cancel.

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It then proceeded to also take a fee.

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I've done this a couple of times now for this specific "Oblivion NFTs" Blocklet Space, and kept wondering what was going on lol. So this time I figured I'd record my steps just in case, to see if it would do it again.

I've canceled subscriptions before and had no trouble doing so.

Which made me think it may be a bug or something I might be doing on my end.

Thanks in advance for your help!!!

5 replies

wangshijun2 years ago

Thanks for the reporting, after some investigation, this is confirmed to be a bug, which is reproducible in the following steps:

  • Subscribe to an on-demand space with ABT payment
  • Try switching payment method to stripe for the subscription
  • Then switch back to ABT payment for the subscription
  • Then try to cancel your subscription, you will encounter the above issue

Will ship a fix as soon as possible.

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Wasil2 years ago

sick💯 I appreciate the detail and breakdown of what happened! It’s actually cool and interesting to know🔥

wangshijun2 years ago

z1TTxpjeYVMyNVwRbBjrhxa4E94UaDd6ZX9, we just fixed that issue mentioned earlier. Can you try canceling your subscription again and give us a heads up if you run into any more problems? Thanks!

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Wasil2 years ago

Awesome, thank you!! I’ll test it out now, and let you know if anything💯🫡

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Wasil2 years ago

It’s all fixed! The subscription is officially canceled, thanks for your help🫡

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